User Privacy Policy

2021-08-11 15:18:59

“Caribenube”Privacy Policy

Dear user，CaribenubeDeeply aware of the importance of personal information to you，And we will do our best to protect the security and reliability of your personal information。We promise to，We will comply with the requirements of laws and regulations，Take appropriate security measures to protect your personal information。Please use our product again（Or services）ago，Carefully read and understand this《Privacy Policy》。

Version date：2021-08-11

effective date：2021-08-11

If you have any questions、Opinions or suggestions，Please contact us through the following contact information：

telephone：+58 412 5332255

hot tip

This policy applies to the Nantong Latin Cloud Commerce Co., Ltd. that you are using（hereinafter referred to as“Latin Cloud”）Owned“Caribenube”（hereinafter referred to as“Caribenube”）Services provided。CaribenubeWe have always attached great importance to protecting customer personal information。When you useCaribenubeBefore the service，Please carefully read and understand this policy，Especially the bold clauses in it。When you useCaribenubeWhen serving，Or continue to use after this policy updateCaribenubeServices provided by，It is deemed that you have read、Understand and agree to this policy and its updated versions，Agree to our processing of your personal information in accordance with the provisions of this policy。If you do not agree to any terms of this policy，You should immediately stop using itCaribenubeServices provided by。

 This policy will help you understand the following content：

 1. How do we collect and use your personal information   

 2. How do we use itCookieAnd similar technologies

 3. How do we share、assignment、Publicly disclosing your personal information

 4. How do we protect and save your personal information

 5. Your rights

 6. How do we handle children's personal information

 7. How to transfer your personal information globally

 8. How to update this policy

 9. How to contact us

one、How do we collect and use your personal information

Personal information refers to various types of information recorded electronically or in other ways that can individually or in combination with other information identify the identity of a specific natural person or reflect the activities of a specific natural person。

Personal sensitive information refers to the information that, once leaked、Illegal provision or abuse may endanger personal and property safety，Extremely susceptible to personal reputation damage、Personal information related to physical and mental health damage or discriminatory treatment。Personal sensitive information involved in this policy，Bold font will be used to highlight。

CaribenubeOnly for the following purposes as described in this policy，Collect and use your personal information：

（one）The situation where core business functions collect and use your personal information

We may collect、Saving and using the following information related to you is necessary to achieve the following functions。If you do not provide relevant information，You will not be able to enjoy the relevant benefitsCaribenubeProducts or services provided。These features include：

1、Register an account

To complete account creation，You need to provide the following information（General term“Account information”）： The user name used for registration、Mobile phone number、password、Email address（Used to verify email）、Region、Detailed address，We will verify your identity by sending a SMS verification code or email。Your user name、Your phone number is your default nickname，You can modify and supplement your nickname、Gender、Birthday and your real name verification related information，These pieces of information belong to you“Account information”。You can supplement your account information，The account information you provided will help us provide you with personalized product recommendations and a better shopping experience，But if you don't provide these additional information，It will not affect the basic functions of your online shopping。

2、Product information display and search

When you use our product with/Or during the service process，To identify abnormal account status、Understand product compatibility、Provide you with page displays and search results that better meet your needs，We may collect information on your use of our products/Or device information of the service（Including device name、Equipment model、Device identification code、Operating System and Application Version、Language settings、resolving power、Service provider networkID（PLMN））、Browser type to provide you with the best way to display product information。We will also use your personal information in order to continuously improve and optimize the above functions。

You can also search to accurately find the goods or services you need。We will keep your search content for you to easily re-enter or display products associated with your search content。Please note，Your search keyword information cannot individually identify your identity，Personal information that does not belong to you，We have the right to use it for any purpose；Only when your search keyword information is combined with your other information and can identify you，During the combined use period，We will use your search keyword information as your personal information，Process and protect your search history in accordance with this privacy policy。

3、Placing and placing orders

You are from“Caribenube”When confirming the selection of our specific products or services online，Our system will generate the purchase and/Or service orders。When you confirm the order settlement，You need to provide at least your recipient's name、Receiving address、Recipient's contact phone number，This order will specify the goods you purchased and/Or service information、Specific order number、Order creation time、The amount and payment method you should pay，You can provide the recipient's landline phone number separately to provide more contact information and ensure accurate delivery of the goods，But not filling in these information does not affect the generation of your order。We are collecting this information to help you successfully complete the transaction、Complete delivery、Ensuring Your Transaction Security、Query order information、Provide customer service and after-sales service、Identity verification and other clearly stated purposes。

For your convenience in understanding and managing order information，We will collect order information generated by you during the use of our services to showcase and facilitate your order management。 

To enhance your shopping experience，We also provide you with many additional features。For example, using your location to provide you with nearby products/Service and discount information，You can choose to use or disable it as needed。

For your personal information mentioned above，Most of it was voluntarily provided to us by you，We have also used our products or services throughCookies、SDKObtained through similar technologies，Some of it was indirectly obtained from a third party。

We hope you can understand，We are unable to provide you with all the above services separately，Many times, we also need to work with our affiliated companies and other service providers to provide you with these services，therefore，To meet the necessity of providing you with the above services，We need to contact our affiliated companies、supplier、Partners and other third parties provide some of your personal information through sharing or entrusted processing。We will take necessary technical and management measures to protect the security of your personal information as much as possible。

in addition，We will also consider your choice，Provide your personal information to sellers or other trading partners who trade with you，So that it can provide the goods or services you have chosen。

To show you information on products or services that better meet your needs，We will collect and use information from you when accessing or usingCaribenubeBrowsing on platform websites or clients、Search records and device information、Service log information，Extract your preference features，And push you commercial advertisements and other letters that you may be interested in。

4、Payment function

When you confirm the order and settle it，You can choose a third-party payment institution to cooperate with us（Including Alipay、WeChat Pay and UnionPay、Payment channels such as internet connection， Hereinafter referred to as“Payment institutions”）Payment services provided。The payment function itself does not collect your personal information，But we need to send your“Caribenube” Account、Order number、Share transaction amounts and other necessary information required by anti money laundering laws with these payment institutions to enable them to confirm your payment instructions and complete the payment。

If you apply for an invoice，The following information is also required：Invoice header、Taxpayer identification number、Recipient email address，And more information provided by you based on your invoicing needs，If purchasing buyer information。

5、Logistics management

Based on your order information，We will coordinate with third-party logistics companies（Including SF Express、Logistics dispatch, etc）Collaboration，Docking with logistics companies“Caribenube”Provide logistics information services to disclose order related delivery information to them，Safely deliver to your designated address based on delivery information。You are aware and agree that the corresponding logistics delivery entity will inevitably be informed of and use your delivery information，Including the recipient's name、Receiving address、Recipient's contact phone number， Used to achieve delivery objectives。

6、Customer service and after-sales service

You are“Caribenube”In the process of online consumption，Any disputes arise、When applying for after-sales processing from us during disputes，To ensure transaction security and information security，We need you to provide the necessary personal information to verify your identity。

For the convenience of contacting you、Help you solve the problem as soon as possible or record the handling plan and results of related issues，We may save your communication with us/Call records and related content（Including account information、Order information、Other information provided by you to prove relevant facts，Or the contact information you left），If you are inquiring about specific orders、Complaints or suggestions provided，We will use your account information and order information。

Reasonable needs for providing services and improving service quality，We may also use your other information，Including the relevant information you provided when contacting customer service。

7、Ensuring transaction security

To improve the security of your system when using our services，More accurate prevention of phishing website fraud、computer virus、Network attacks and protecting account security，At the same time, to more accurately identify violations of laws and regulations or“Caribenube”Situation of relevant agreement rules，We may learn about your browsing information by、Transaction information、Using software information and other means to determine the risk of your account，And may record some links that we believe are risky（“URL”）；We will also collect your device information（Such as device identification code）And WeChatID（For use from WeChat“Caribenube”Service users）And our affiliated companies、Partners obtain your authorization or legally share information，To comprehensively assess your account and transaction risks、Perform identity verification、Preventing security incidents，And take necessary records in accordance with the law、audit、analysis、Disposal measures。

（two）Improve our products or services

We may collect your account information、Browsing Information、Data analysis of transaction information to form an indirect demographic profile，Providing personalized services to you、Push products or services that you may be interested in。We may also obtain your other information for the reasonable needs of providing services and improving service quality，Including the relevant information you provided when contacting customer service，The questionnaire response information you sent us when participating in the survey，And the relevant information we have obtained from your interactions with our partners。For the information collected from your various devices，We may associate them，So that we can provide you with consistent service on these devices。We may compare information from one service with information from other services、The combination of information obtained through legal indirect means and information obtained through legal public channels，Or combine your legally obtained identifiable personal information with unidentifiable personal information，To provide you with personalized services and improve our products and services。

In order to provide you with timely and better information on our latest products or services，We may send emails、The form of SMS，right“Caribenube”register、Shopping users send order information、Notification services such as promotional activities。If you are in“Caribenube”register、shopping，Indicates that you have implicitly agreed to accept this service。If you don't want to receive emails from us、SMS or conference journal，You can reply to unsubscribe via SMS prompt，You can also submit a return request to our customer service，And indicate yourE-mailaddress、Mobile phone number or related address information，“Caribenube”We will process the return for you after receiving the application。

（three）You can choose whether to authorize us to collect and use your personal information

1、Personalized recommendation function based on location information：We collect information about your current location based on the location permissions you have granted us, in order to provide you with better regional services or product choices。

2、Based on camera（camera）Extended functions of：You can turn on the camera/After obtaining camera permissions, use this function to scan codes for login purposes、shopping、Claim promotional information，Take photos or videos for evaluation、share。

3、Based on images/Extension function for video upload：You can take pictures or videos of the purchased products，Use this image or video to enable you to post and review products，We will use the photos you upload to identify the products you need to purchase or use reviews that include the pictures you upload。 

4、Extended functionality based on contact book information:We will collect your contact information through the contact list permissions you have enabled, so that you no longer need to manually enter the information of contacts in your contact list when shopping；

5、Additional services related to microphone based voice technology：You can use the microphone to achieve voice shopping function after enabling microphone permission，Or contact customer service，Or achieve voice interaction with customer service robots，In these features, we will collect your recorded content to identify your shopping needs，Or respond to your customer service and dispute resolution needs, etc。Please be aware，Even if you have agreed to enable microphone permissions，We will only obtain voice information through the microphone when you actively click on the microphone icon in the client or record a video。

6、Calendar based additional services：When you enable us to read/After writing permission to your calendar，We may collect your calendar information to provide you with records and reminders related to shopping or receiving event rewards。

The above extended functions may require you to enable us with your geographic location on your device（position information）、camera（camera）、album（Picture Library）、microphone、Making phone calls（call）、Address book and/Or access permissions to the calendar，To collect and use the information involved in implementing these functions。You can check your phone and other devices“set up”View the enabled status of the above permissions item by item in the middle，And can decide to turn these permissions on or off at any time。Please note，By enabling these permissions, you authorize us to collect and use this personal information to achieve the above functions，Closing your permissions means you have cancelled these authorizations，Then we will no longer continue to collect and use your personal information，We are also unable to provide you with the functions corresponding to these authorizations mentioned above。Your decision to close permissions will not affect the processing of personal information based on your authorization before。

Our product is based onDCloud uni-app(5+ App/Wap2App)develop，During the operation of the application, it is necessary to collect your device's unique identification code（IMEI/android ID/IDFA、SIM card IMSI information）To provide statistical analysis services，And improve performance and user experience through analysis of application startup data and abnormal error logs，Provide better services for users。

CaribenubeDefault integrated third-partySDK

SDKname：AlibabaweexSDK   Package Name ：com.taobao   purpose：CaribenubeDefault integration of basic modules，Used for renderinguniappofnvuePage Engine   Possible types of personal information obtained ：Personal files stored

SDKname： frescoPicture Library   Package Name ：com.facebook.fresco  purpose：CaribenubeDefault integration of basic modules，Used fornvuePage loading image usage   Possible types of personal information obtained ：Personal files stored

SDKname：Individual recommendations   Package Name：com.getui.gtc  ，com.igexin.sdk  purpose：Message push service provider：Provided by Daily Interactive Co., Ltd. with push technology services，We may transfer your device platform、Equipment manufacturer、Equipment brand、Device identification code and other device information，Application List Information、Provide network information and location related information to Daily Interactive Co., Ltd，Used to provide you with message push technology services。When we push messages to you，We may authorize Daily Interactive Co., Ltd. to perform link adjustment，Mutual promotion of closureSDKPush process，We guarantee that you can receive the messages we push to you in a timely manner。For detailed information, please visit《Personal privacy policy for recommended users》

among：Device information：We will take into account your visit and/Or specific operations during use，Receive and record information related to the devices you are using（Including equipment model、Operating system version、devices setting up、MACAddress andIMEI、IDFA、OAID、IDWait for device identifier、Equipment environment、Software and hardware feature information such as mobile application list）、Information related to the location of the device（Including those authorized by youGPSLocation andWLANAccess point、Bluetooth and base station sensor information），You may also need to provide your mobile phoneIMEIinformation。

（four）Indirect acquisition、Situation of using personal information

We may obtain your authorized shared account information from a third party（Avatar、nickname），And after you agree to these privacy terms, please transfer your third-party account to your“Caribenube”Account binding，Enable you to log in and use directly through a third-party account“Caribenube”Services provided by。If we obtain your personal information from our partners，We will follow the agreement with the third party、After confirming the legitimacy of the source of personal information，Subject to compliance with relevant laws and regulations，Use your personal information。

（five）Exceptional use of personal information with consent：

1、Related to national security、Related to national defense and security；

2、Public safety、public health、Related to major public interests；

3、Criminal Investigation、prosecute、Related to trial and enforcement of judgments, etc；

4、To maintain the life of personal information subjects or other individuals、Significant legal rights and interests such as property, but it is difficult to obtain my consent；

5、The collected personal information is publicly disclosed by the individual information subject to the public on their own；

6、Collect your personal information from legally disclosed information，As legal news reports、Government information disclosure and other channels；

7、Necessary for signing the contract according to your requirements；

8、Used to maintain the provided products and/Necessary for the safe and stable operation of services，For example, discovering、Disposal of products and/Or service malfunction；

9、Necessary for legitimate news reporting；

10、It is necessary for academic research institutions to conduct statistics or academic research based on the public interest，When providing academic research or descriptive results to the public，Deidentification of personal information contained in the results；

11、Other situations stipulated by laws and regulations。

According to legal regulations，sharing、Transfer of personal information that has undergone de identification processing，And ensure that the data recipient is unable to recover and re identify the personal information subject，External sharing that does not belong to personal information、Transfer and public disclosure behavior，The storage and processing of such data will not require separate notice to you and your consent will be obtained。

two 、How do we use itCookieAnd similar technologies

（one）Cookies

CookiesIt refers to a technology，When the user accesses a device withCookiesDevice“Caribenube”When on the website，“Caribenube”The website's server will automatically sendCookiesTo your browser，And save it to your computer hard drive，applyCookietechnology，“Caribenube”The website can store data such as your preferences or items in your shopping cart。

We will notCookieFor any purpose other than those stated in this policy。You can manage or delete according to your preferences Cookie。relevant particulars ，Please refer toAboutCookies.org。You can clear all saved files on your computerCookie，Most web browsers have a blocking featureCookieFunction of。But if you do this，You need to personally change user settings every time you visit our website。To learn more about how to change browser settings，Please visit the relevant settings page of the browser you are using。

（two）Website beacons and pixel labels

exceptCookieExternal，We will also use other similar technologies such as website beacons and pixel labels on the website。for example，The email we send you may contain a click to link to our website contentURL。If you click on this link，We will track this click，Help us understand your product or service preferences and improve customer service。A website beacon is usually a transparent image embedded in a website or email。With the help of pixel labels in emails，We can know if the email has been opened。If you don't want your activities to be tracked in this way，You can unsubscribe from our mailing list at any time。

（three）Do Not Track（Do not track）

Many web browsers are equipped withDo Not Trackfunction，This feature can be published to websitesDo Not Trackrequest。at present，Major Internet standards organizations have not established policies to specify how websites should respond to such requests。But if your browser is enabledDo Not Track，So all of our websites will respect your choice。

three 、How do we share、assignment、Publicly disclosing your information         

（one）sharing

1、fundamental principle：We will not interact with“Latin Cloud”Any company other than、Organizations and individuals share your personal information，Except for the following situations：

（1）Sharing with explicit consent：After obtaining your explicit consent，We will share your personal information with other parties；

（2）We may comply with laws and regulations，Or according to mandatory requirements from government regulatory authorities，Share your personal information externally；

（3）Within the scope permitted by laws and regulations，To maintainCaribenubeOr partners、You or othersCaribenubeUser or public interest、It is necessary to provide protection from damage to property or safety；

（4）Only share your information，To achieve the core functions of our services or provide the services you need；

（5）Handle disputes or controversies between you and others according to your needs；

（6）Complies with the relevant agreement signed with you（Including electronic protocols signed online）Provided by other legal documents or agreements；

（7）Used based on academic research；

（8）Using based on social public interests that comply with laws and regulations。

2、Share with our affiliated companies：Your personal information may be related to“Latin Cloud”Shared with affiliated companies。We will only share necessary personal information，And subject to the purpose stated in this privacy protection clause。If affiliated companies want to change the purpose of processing personal information，We will seek your authorization and consent again。

Companies outside of our affiliated companies with whom we share personal information、Organizations and individuals，We will sign a strict confidentiality agreement with it/Data processing protocol，Require them to follow our instructions、This policy and any other relevant confidentiality and security measures are in place to handle personal information。

3、Share with authorized partners：Only for the purpose stated in this privacy protection clause，Some of our services will be provided by authorized partners。We may share some of your personal information with our partners，To provide better customer service and user experience。for example，When we provide customs clearance services for you，We may share your personal information with customs clearance service providers to arrange for partners to provide services。We will only share personal information necessary for providing services，Our partners have no right to use the shared personal information for any other purpose。at present，Our authorized partners include the following types：

（1）supplier、Service providers and other partners。We send information to suppliers who support our business globally、Service providers and other partners，These supports include providing technical infrastructure services、Analyze the usage patterns or potential risks of our services、Advertising services、transport、storage、Customs clearance、End of line collection and distribution、Payment convenience、Provide customer service、Provide data storage or data analysis services、Provide third-party additional business function services（Like voice input、Map function）Or conduct academic research and investigation。

（2）With your explicit consent in advance，The relevant service providers will provide services within the scope permitted by laws and regulations and not violating public order and good customs，Share your information with third parties based on your authorized scope。

（two）assignment

We will not transfer your personal information to any company、Organizations and individuals，Except for the following situations：

1、Transfer with explicit consent：After obtaining your explicit consent，We will transfer your personal information to other parties；

2、When it comes to mergers、During acquisition or bankruptcy liquidation，If it involves the transfer of personal information，We will request new companies that hold your personal information、The organization continues to be bound by this policy，Otherwise, we will demand that the company、The organization is seeking your authorization and consent again；

3、Complies with the relevant agreement signed with you（Including electronic protocols signed online）Provided by other legal documents or agreements；

4、According to applicable laws and regulations、Requirements for legal proceedings、Provide mandatory administrative or judicial requirements where necessary。

（three）Public disclosure

We will only proceed in the following situations，Publicly disclosing your personal information：

1、After obtaining your explicit consent；

2、To save you from life、Urgent danger to body or property；What needs to be publicly disclosed or disclosed in order to provide you with goods or services；To prevent significant harm to the rights and interests of others；To enhance the public interest，And it is harmless to your significant interests；We have found that you have violated“Caribenube”The terms of the user agreement or any other related service usage regulations；Publicly disclosed or disclosed in accordance with other provisions of the user agreement；

3、Legal disclosure：In the law、legal proceedings、In case of litigation or mandatory requirements from government regulatory authorities，We may publicly disclose your personal information。

 four、How do we protect your information

（one）How do we protect the security of your personal information

1、We have obtained the following certifications：

2、Latin Cloud has established a data security management organization，Using personal information in physics、Administration（Develop an information security system and system、Classify and grade data、Sign confidentiality agreements with employees、Conduct training on data security and privacy protection、Regularly conduct compliance self-assessment）And technology（adopthttpsSecure browsing method ensures encrypted transmission、adoptAES256Encryption technology ensures data storage encryption、Sensitive information content display desensitization、Anonymization processing、The system access is deployed with a dual factor authentication access control mechanism、Automated code inspection、Log auditing）Efforts will be made to protect your personal information from unauthorized access through security measures in various aspects、apply、reveal、modify、Damage, loss, and other forms of illegal handling。however，No Internet transmission or electronic storage method is100%Safe。therefore，Although we protect your personal information through commercially acceptable means，But still cannot guarantee the absolute security of information。

3、We will regularly organize safety emergency plan drills，Prevent security incidents from occurring。If unfortunately, Latin Cloud becomes aware that the security of the data obtained and stored is compromised，Or due to external behavior（For example, hacker attacks）When the user's non-public information is disclosed to unrelated third parties，Although there are other disclaimers in this policy，Latin Cloud will also activate emergency plans，Form an emergency response team，Initiate process，Conduct internal investigation、Report and notify regulatory authorities、And cooperate with regulatory authorities in their work，Reduce the impact of accidents on users，At the same time, push notifications will be taken when deemed appropriate、mail、Notify relevant users through announcements and other forms，Inform them of the disclosed information and the level of knowledge Latin Cloud has of such situations。

（two）The retention period of personal information

1.Your account information and related benefits within your account、Virtual asset information will be deleted immediately after you cancel your account。Once this information is deleted，Unrecoverable。

2.Your personal information will be available onCaribenubeBackend system save，The specific deadline depends on the type of personal information、Determine legal and regulatory requirements and meet the objectives stated in this policy。After exceeding the deadline specified by laws, regulations or regulatory provisions，We will delete or anonymize your personal information in accordance with legal and regulatory requirements。

3.If we terminate our services or operations，We will notify you at least 30 days in advance，And delete or anonymize your personal information after terminating the service or operation。

five、Your rights

You have the following rights regarding your personal information and password(After successful login)：Always check and request viewing、Supplement or correction、delete、logout。Your rights include：

（one）query、Correcting and supplementing your information

Except as required by laws and regulations，You have the right to inquire、Correcting or supplementing your information。You can do it yourself through the following methods：

1、Your account information：openCaribenube-“My”--click“Personal Center”--click“Change password”Can set account passwords and other settings（PCEnd can be operated）。

2、Your shipping information：openCaribenube-“My”-click“Personal Center”--click“Address Management”Can modify shipping address and other settings（PCEnd can be operated）。

3、Your order information：openCaribenube-“My”-click“Personal Center”--click“My order”Pending review、Approved、Outbound、Canceled option to view all order information（PCEnd can be operated）。

For your use of our products and/Or other personal information generated during the service process that needs to be accessed or corrected，Please feel free to contact us at any time。We will respond to your request in accordance with the methods and deadlines listed in this privacy policy。

Personal information that you are unable to access and correct：In addition to the information listed above，We are still unable to provide access and correction services for some of your personal information，These pieces of information are mainly collected to enhance your user experience and ensure transaction security for your device information、Personal information generated when you use additional features。We will use the above information within your authorized scope，You are unable to access and correct，But you can contact us for deletion or anonymization processing。

（two）Delete your information

You can use“（one）query、Correcting and supplementing your information”Delete some of your information in the manner listed in the，Including order information、Browsing Information、Shipping address information。In the following situations，You can request us to delete personal information：

1、If our handling of personal information violates laws and regulations；

2、If we collect、Use your personal information，But without your explicit consent；

3、If our handling of personal information seriously violates our agreement with you；

4、If you no longer use our products or services，Or you may have voluntarily cancelled your account；

5、If we permanently cease to provide you with products or services。

If we decide to respond to your deletion request，We will also notify the parties who have obtained your personal information from us as much as possible at the same time，And require it to be deleted in a timely manner（Unless otherwise specified by laws and regulations，Or these entities have independently obtained your authorization）。

When you or us